Privacy Policy
BCustomPicks is an independent French registered business offering selected custom parts and upgrade looks for Benda Napoleon 125/250, Napoleon 450/500 and Dark Flag V4 riders.
1. Data controller
The data controller is the business that decides why and how personal data is processed.
Business name: BCustomPicks
Registered business: France
SIREN: 849 889 514
RCS: Lisieux
Contact: [email protected]
BCustomPicks has not appointed a Data Protection Officer because this is not required for the current activity. Privacy requests can be sent to the contact email above.
2. What personal data we collect
Depending on how you use the website, contact us or place an order, we may collect:
- identity and contact data: name, email address and message content;
- order data: selected products, quantities, colour options, cart details, motorcycle model and order comments;
- delivery data: delivery address and delivery information needed to follow the order;
- payment status data: payment confirmation, payment reference and payment provider information, but not full card numbers or card security codes;
- technical and analytics data: page views, clicks, traffic source, device type, approximate location, browser information and checkout events.
3. Purposes and legal bases
We process personal data only when there is a legal basis under applicable data protection law.
| Purpose | Data used | Legal basis | Typical retention |
|---|---|---|---|
| Answer customer questions and custom requests | Name, email, message, motorcycle model, requested parts | Pre-contractual steps and legitimate interest in customer support | Up to 3 years after the last contact, unless an order is placed |
| Prepare, confirm and follow orders | Contact details, delivery address, cart, colour options, order comments | Performance of a contract or pre-contractual steps | For the duration of the order, support period and applicable legal obligations |
| Payment processing | Order amount, payment status, payment reference, payment provider data | Performance of a contract and legal/accounting obligations | Payment and accounting records kept as required by applicable law |
| Accounting, invoicing and legal compliance | Order and invoice information | Legal obligation | Generally up to 10 years for accounting documents |
| Website analytics and conversion tracking | Traffic source, device data, page views, product clicks, cart and checkout events | Legitimate interest in improving the website and, where required, consent for cookies/trackers | Analytics data is kept for a limited period according to the analytics settings |
| Security, fraud and abuse prevention | Technical logs, suspicious activity, order and payment status | Legitimate interest in protecting the website and customers | Only for as long as needed to investigate and prevent abuse |
4. Payments
Payments are processed securely by Stripe. We do not store your full card number or card security code on our website. Stripe may process payment data under its own privacy and security rules.
Where a customer is offered or selects Klarna at Stripe checkout, Klarna may process the payment, eligibility and repayment information necessary to provide its payment service under its own privacy and security rules. BCustomPicks receives only the order and payment-status information needed to manage the order, accounting, support and disputes.
5. Cookies, Google Tag Manager and Google Analytics
We use Google Tag Manager and Google Analytics 4 to understand website traffic, product clicks, cart actions, shared cart activity and checkout flow. This helps us improve the website, product selection and customer experience.
Your browser or device may allow you to block or delete cookies. Where consent is required by applicable law, analytics cookies and similar trackers should only be used according to your choices.
Analytics preference
Optional analytics start only after the visitor accepts analytics. The choice is stored for up to six months, may be changed at any time and is renewed after that period.
6. Who receives the data
Personal data may be shared only when needed with:
- payment providers such as Stripe and, where offered or selected at checkout, Klarna;
- website hosting and technical providers;
- email, form or order processing providers;
- delivery, logistics or supplier partners when needed to process an order;
- accounting, tax, legal or administrative authorities when required by law.
We do not sell your personal data.
7. International transfers
Some service providers may process data outside France or the European Economic Area. When this happens, we rely on appropriate safeguards required by applicable data protection law, such as adequacy decisions, contractual safeguards or provider privacy frameworks where applicable.
8. Data retention
We keep personal data only for as long as necessary for the purposes described above. Retention periods depend on the type of data, the reason for processing and applicable legal obligations.
- customer requests: normally up to 3 years after the last contact;
- order, payment and delivery follow-up: for the time needed to manage the order and support;
- accounting and invoicing records: generally up to 10 years where required by law;
- analytics data: for a limited period according to our analytics settings;
- security and fraud data: only for as long as necessary to protect the website and customers.
9. Your rights
Under data protection law, you may have the right to:
- access your personal data;
- correct inaccurate or incomplete data;
- request deletion of your data, subject to legal obligations;
- object to certain processing;
- request restriction of processing;
- request data portability where applicable;
- withdraw consent where processing is based on consent.
To exercise your rights, contact us at [email protected]. We aim to respond as soon as possible and within the legal time limits.
You also have the right to lodge a complaint with the French data protection authority, the CNIL, if you believe your rights have not been respected.
10. Security
We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure. No online service can be guaranteed to be fully risk-free.
11. Children
Our website is intended for motorcycle parts and order enquiries from adults. We do not knowingly target or collect personal data from children.
12. Independent business notice
BCustomPicks is not affiliated with, endorsed by, or officially connected to Benda, Keeway, MBP or their distributors.
13. Changes to this policy
We may update this Privacy Policy when the website, order process, service providers, Terms & Conditions or legal requirements change. The latest version is published on this page.